Privacy Policy

Information We Collect

When you request a quote or purchase insurance coverage through our website, we collect personal information necessary to assess risk and provide appropriate protection. This includes your name, email address, residential address, date of birth, driver's license details, and vehicle information.

We also collect information about your driving history, including any prior claims or traffic violations, to accurately calculate premium rates. This information is gathered directly from you through forms on our website or during communications with our team.

How We Use Your Information

Your personal data is used primarily to assess insurance applications, calculate premiums, issue policies, and process claims. We analyze the information you provide to determine appropriate coverage levels and pricing structures.

We may also use your contact information to send policy updates, renewal notices, and information about changes to coverage terms. Marketing communications are only sent if you've explicitly consented to receive them, and you can withdraw this consent at any time.

Information Sharing

We do not sell your personal information to third parties. However, we may share your data with service providers who assist us in operating our business, such as claims assessors, legal advisors, and IT system providers. These parties are contractually obligated to protect your information and use it only for the purposes we specify.

In cases where claims involve multiple parties, we may share relevant information with other insurers or legal representatives as required to resolve the claim. We also disclose information when legally required by court orders, regulatory bodies, or law enforcement agencies.

Data Security

We implement technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data transmissions, secure server environments, and restricted access to personal data within our organization.

While we take reasonable precautions, no system can guarantee absolute security. We encourage you to use strong passwords if you create an account and to notify us immediately if you suspect any unauthorized access to your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. Policy information and claims records are typically maintained for seven years after a policy expires or a claim is closed, as required by Australian insurance regulations.

Once the retention period expires and there are no ongoing legal requirements to maintain the data, we securely delete or anonymize your personal information.

Your Rights

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. You may also request deletion of your data in certain circumstances, though this may affect our ability to provide services or may conflict with legal retention requirements.

To exercise these rights, contact us at [email protected] with details of your request. We will respond within 30 days and may require verification of your identity before processing requests involving personal data.

Cookies and Tracking

Our website uses cookies to improve functionality and analyze how visitors use the site. For detailed information about our cookie practices, please refer to our Cookies Policy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll post a notice on our website and update the "Last updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions about this privacy policy or how we handle your personal information, contact us at [email protected] or write to us at Level 7, 234 Collins Street, Melbourne VIC 3000, Australia.