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Reach out with your questions

Whether you're considering coverage options or need clarification on policy details, we're available to assist.

How to connect

Email correspondence

[email protected]

We typically respond to email inquiries within one business day. For policy-specific questions, include your policy number if you're an existing customer.

Office location

Level 7, 234 Collins Street
Melbourne VIC 3000
Australia

Our office is located in Melbourne's central business district, accessible via tram routes along Collins Street or a short walk from Flinders Street Station.

Business hours

Monday – Friday: 9:00 AM – 5:30 PM AEST
Saturday: 10:00 AM – 2:00 PM AEST
Sunday: Closed

Claims assistance is available 24/7 for existing policyholders through our emergency claims line detailed in your policy documentation.

Professional office building in Melbourne

Common questions

How quickly can I get coverage?

Once your application is approved and payment is processed, coverage typically begins immediately or at a future date you specify. Policy documentation is emailed within 24 hours of activation.

Can I adjust my coverage mid-term?

Yes. Changes to coverage level, excess amounts, or adding additional vehicles can be processed at any time. Adjustments are made on a pro-rata basis with no administrative fees.

What happens if I need to make a claim?

Contact us as soon as possible after an incident. We'll guide you through documentation requirements, arrange assessments if needed, and provide updates throughout the process. Most straightforward claims are resolved within 5-7 business days.

Do you cover interstate travel?

All policies provide coverage across Australia. If you're temporarily relocating to another state for an extended period, inform us so we can update your garaging location, which may affect premium calculations.

What factors influence my premium?

Primary factors include vehicle make and model, your age and driving history, where the vehicle is garaged overnight, annual mileage, and chosen excess levels. Security features like alarms or immobilizers can reduce premiums.

Is there a cancellation fee?

No. If you cancel your policy, you'll receive a pro-rata refund for the unused portion of your coverage period. The only exception is if a claim has been made during the current period, in which case the annual premium is considered earned.

Our Melbourne location

Situated in the heart of Melbourne's business district, our office is easily accessible by public transport. Collins Street is serviced by multiple tram routes, and the location is within walking distance of both Flinders Street and Parliament stations.

For in-person visits, we recommend scheduling an appointment to ensure a specialist is available to address your specific inquiries.